Setup

Go to the channel you’d like to link and add Pylon to the channel with /invite @Pylon. You’ll get a prompt to enable Pylon. Select Community Channel.

Head over to app.usepylon.com/settings/support-issue and turn on Ticketing. This allows us to turn every message into a support ticket.

We recommend turning off “Closed Ticket Message” and turning on “CSAT” but feel free to fiddle with the settings so it’s just how you like it!

Now head over to the community channel and send a question. You should see this pop up in your kanban as well as a new community tab on the Analytics Page.