Teams

Represent your organizational structure within Pylon to set up workflows and automations

Create teams with assignment rules, then utilize them to set up targeted issue views and workflows, and analyze metrics relevant to different teams.

Setup

Team Creation

Create teams from the teams page and add members.

Teams can also contain other teams as subteams. For example, you may have a broad Support team with different subteams representing various geographic regions.

Usage

Teams can be used across Pylon as a filter value in views, triggers, macros, and more. Issues can also be assigned to a team manually from the UI, via the API, or via triggers and macros with the "Set issue team" action.

You can also set up complex assignment rules to define behavior for what happens when an issue is assigned to a specific team.