The Kanban Board allows you to track all conversations across all customer channels at once. It’s great for getting visibility into your own customer issues for messages you may have forgotten about.
See More Details
You can access more details about a conversation and see all related messages by clicking on Kanban Board card.
You can filter by Owners, CRM tags, and Pylon Tags.
You can update the
Owner of a Conversation by clicking on their profile image
and selecting a new Owner.