You can capture support ticket analytics through your support system. Leverage conversational ticketing analytics for everything else.

Conversation ticket analytics aims fill the gap for all the data you don’t have about your customer conversations.

Because Pylon is able to turn every conversation into a Conversational Ticket, we have never before captured data similar to what a support team has had for ages.

You can drill down into the details for metrics for a segmented list of accounts.

It’s possible to filter the analytics by criteria including:

  • Tags (from your CRM or Pylon)
  • Accounts
  • Account Owners
SLA ManagementCustom Fields