SupportĀ Ticketing
Additional Ticket Message
You can post an additional message post in Slack when new messages are opened.
Common use cases include:
- Notifying customers that your company is at an offsite
- Special Holiday Hours (e.g. Winter Holiday)
- Asking for a free-form field (e.g. Please include your Model ID)
![](https://mintlify.s3-us-west-1.amazonaws.com/pylon/images/additional-ticket.png)
Enable this feature on the Settings Page.