Chat Setup
Installation
Installing In-App Chat will involve adding code to your Frontend. It may be necessary to involve an engineer to get this installed if you don’t have access to the codebase.
Getting Started
Grab your APP_ID here.
Add Script to Body
Add the following <script> to right before the </body> tag in your index.html.
Make sure to replace the APP_ID with the APP_ID you grabbed from Step 1.
<script>
(function(){var e=window;var t=document;var n=function(){n.e(arguments)};n.q=[];n.e=function(e){n.q.push(e)};e.Pylon=n;var r=function(){var e=t.createElement("script");e.setAttribute("type","text/javascript");e.setAttribute("async","true");e.setAttribute("src","https://widget.usepylon.com/widget/APP_ID");var n=t.getElementsByTagName("script")[0];n.parentNode.insertBefore(e,n)};if(t.readyState==="complete"){r()}else if(e.addEventListener){e.addEventListener("load",r,false)}})();
</script>
Content Security Policy
If you have a CSP, you will need to allowlist *.usepylon.com,
*.posthog.com, and *.pusher.com under the connect-src, script-src, font-src, style-src
directives. For context, we use PostHog for product metrics and Pusher for
sending chat messages in realtime.
Enable the Chat Widget
Anywhere in your React code you can access the window object and set the pylon config.
You should add this code whereever the user has already logged in and details like the User’s email, name, etc. become available.
window.pylon = {
chat_settings: {
app_id: "APP_ID",
email: "USER_EMAIL",
name: "USER_FULL_NAME",
// (Optional) If you have the user's profile image available through something like Auth0
avatar_url: "USER_PROFILE_IMAGE_URL",
// (Optional) If you are using Pylon's identity verification
email_hash: "USER_EMAIL_HASH",
},
};
Example usage in a React component:
useEffect(() => {
if (user.loggedIn) {
window.pylon = {
chat_settings: {
app_id: APP_ID,
email: user.email,
name: user.fullName,
avatar_url: user.profileImgUrl,
},
};
}
}, [user]);
Setup Chat Support Channel
Create a Slack channel in your workspace where you can respond to chats, like #chat-support.
Note: If you make this channel private, add the Pylon bot to the channel.
Set #chat-support as your Chat Support Channel here.
Chat Widget Color
Set the color of your chat widget here.
Identity Verification
This is optional, but recommended.
All Done!