Installing In-App Chat will involve adding code to your Frontend. It may be necessary to involve an engineer to get this installed if you don’t have access to the codebase.


Getting Started

Grab your APP_ID here.


Add Script to Body

Add the following <script> to right before the </body> tag in your index.html.

Make sure to replace the APP_ID with the APP_ID you grabbed from Step 1.

(function(){var e=window;var t=document;var n=function(){n.e(arguments)};n.q=[];n.e=function(e){n.q.push(e)};e.Pylon=n;var r=function(){var e=t.createElement("script");e.setAttribute("type","text/javascript");e.setAttribute("async","true");e.setAttribute("src","");var n=t.getElementsByTagName("script")[0];n.parentNode.insertBefore(e,n)};if(t.readyState==="complete"){r()}else if(e.addEventListener){e.addEventListener("load",r,false)}})();

Content Security Policy

If you have a CSP, you will need to allowlist *, *, and * under the connect-src and script-src directives. For context, we use PostHog for product metrics and Pusher for sending chat messages in realtime.


Enable the Chat Widget

Anywhere in your React code you can access the window object and set the pylon config.

You should add this code whereever the user has already logged in and details like the User’s email, name, etc. become available.

window.pylon = {
  chat_settings: {
    app_id: "APP_ID",
    email: "USER_EMAIL",
    name: "USER_FULL_NAME",

    // (Optional) If you have the user's profile image available through something like Auth0
    avatar_url: "USER_PROFILE_IMAGE_URL",

    // (Optional) If you are using Pylon's identity verification
    email_hash: "USER_EMAIL_HASH",

Example usage in a React component:

useEffect(() => {
  if (user.loggedIn) {
    window.pylon = {
      chat_settings: {
        app_id: APP_ID,
        name: user.fullName,
        avatar_url: user.profileImgUrl,
}, [user]);

Setup Chat Support Channel

Create a Slack channel in your workspace where you can respond to chats, like #chat-support.

Note: If you make this channel private, add the Pylon bot to the channel.

Set #chat-support as your Chat Support Channel here.


Chat Widget Color

Set the color of your chat widget here.


Identity Verification

This is optional, but recommended.

Here’s how to set it up.


All Done!