# Deploy

Consider your new AI agent as a member of your team. You can assign them to issues you'd like them to take a look at. This means you have full control of which customer issues your AI agent interacts with.

## Manual Assignment

You can also assign an individual issue to your AI agent, the same way you might normally assign an issue to a team member.

## Automated Assignment

You can use a feature like [triggers](https://docs.usepylon.com/pylon-docs/platform/triggers "mention") to granularly scope which issues your AI agent interacts with.

As defined by your setup, if your AI agent is unable to answer a question, it will follow your escalation workflow and reassign the issue. 

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2FaZvqAJXTn56mTODoUg0A%2FCleanShot%202025-06-09%20at%2023.22.38.png?alt=media&#x26;token=df14b57b-1cdc-407b-ad8f-758cf484e569" alt=""><figcaption></figcaption></figure>