Ticket Forms

Let your customers submit structured tickets across channels.

Web form example

​Setup

1. Visit the Ticket Form settings page and create a form.

2. Configure your form, as well as settings based on which channels you wish to use it in. Support channels for forms are Web (Public, Customer Portal, In-app Chat) and Slack.

1. Now that your form is configured, configure it's usage within your desired channels.

   1. Customer Portal: Customize which sets of form are visible to which sets of users within the customer portal.

   2. Public: Share the public link to your form or embed it on your site or app.

   3. In-App Chat: Embed the ticket form inside your in-app chat and customize which sets of forms are visible to which sets of users.

   4. Slack: Use Triggers to configure when a form gets sent out in Slack. Use our default recipe as a starting point!