Ticket Forms
Let your customers submit structured tickets across channels.
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Let your customers submit structured tickets across channels.
Last updated
Was this helpful?
Visit the Ticket Form settings page and create a form.
Configure your form, as well as settings based on which channels you wish to use it in. Support channels for forms are Web (Public, Customer Portal, In-app Chat) and Slack.
Now that your form is configured, configure it's usage within your desired channels.
Customer Portal: Customize which sets of form are visible to which sets of users within the customer portal.
Public: Share the public link to your form or embed it on your site or app.
In-App Chat: Embed the ticket form inside your in-app chat and customize which sets of forms are visible to which sets of users.
Slack: Use Triggers to configure when a form gets sent out in Slack. Use our default recipe as a starting point!