CSAT
Collect satisfaction scores from customers
Setup
Visit the CSAT page and hit Create rule
Select from one of the available templates for common SLA configurations for a good starting point. CSAT can be collected over Slack, email, in-app, etc.
Customize further when CSAT is sent out within the trigger. For example, easily disable CSAT for certain customers or certain types of issues.
Behavior
The CSAT survey is sent to the customer who opened the issue.
CSAT sends only when the issue closes for the first time
CSAT surverys are on a 1-5 point scale and also ask for optional free form feedback
Configure additional behavior of the CSAT survey in the configuration tab on the CSAT page.
CSAT data is visible on a dedicated tab within Analytics. CSAT for an individual issue is also available on the page for that issue.
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