# CSAT

## Setup

1. Visit the [Surveys page](https://app.usepylon.com/settings/surveys) (Settings > Workflows > Surveys) and hit "Create Survey"
2. Select from one of the available templates or create your own rules for when CSAT surveys should be sent. CSAT can be collected over Slack, email, in-app, etc.

<figure><img src="/files/LD5sFunIr0txqNXvv01W" alt="" width="286"><figcaption></figcaption></figure>

1. Customize when CSAT is sent out within the trigger. For example, easily disable CSAT for certain customers that express fatigue with surveys, or for certain types of issues.

### Behavior <a href="#how-it-works" id="how-it-works"></a>

* The CSAT survey is sent to the customer who opened the issue.
* Multiple CSAT surveys can be collected for a single issue. If you want to collect only one per issue, you should make sure to add a tag (i.e. "CSAT collected") the first time you collect a survey to be used as an exclude filter in the trigger.
* CSAT surveys are on a 1-5 point scale with an optional space for free form feedback.

Configure additional behavior of the CSAT survey by going to Settings > Workflows > CSAT > Config.

CSAT data is visible on a dedicated tab within Analytics. CSAT for an individual issue is also available on the page for that issue.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.usepylon.com/pylon-docs/support-workflows/csat.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.