# Teams

Create teams with assignment rules, then utilize them to set up targeted issue views and workflows, and analyze metrics relevant to different teams.

## Setup <a href="#create-teams" id="create-teams"></a>

### Team Creation <a href="#create-teams" id="create-teams"></a>

Create teams from the [teams page](https://app.usepylon.com/settings/teams/management) and add members.

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2FtRvOfhHtUOb4IJXIDbUn%2FCleanShot%202025-03-15%20at%2012.47.49%402x.png?alt=media&#x26;token=9c557fde-9221-4132-af0e-99ae7cde917f" alt=""><figcaption></figcaption></figure>

Teams can also contain other teams as subteams. For example, you may have a broad Support team with different subteams representing various geographic regions.

## Usage

Teams can be used across Pylon as a filter value in views, triggers, macros, and more. Issues can also be assigned to a team manually from the UI, via the API, or via triggers and macros with the "Set issue team" action.

You can also set up complex [assignment rules](https://docs.usepylon.com/pylon-docs/support-workflows/assignment-rules) to define behavior for what happens when an issue is assigned to a specific team.

## Staffing Heatmaps&#x20;

Forecast workload and optimize scheduling using live heatmaps of agent activity, handle time, and ticket volume.&#x20;

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2FiN40v6CpKhWj5rPZJliW%2FCleanShot%202025-10-21%20at%2014.39.54.png?alt=media&#x26;token=d6906289-5dc4-41ac-a305-69eac31e4ef4" alt="" width="563"><figcaption></figcaption></figure>