Teams

Represent your organizational structure within Pylon to set up workflows and automations

Create teams with assignment rules, create different issue views for different teams, and drill into analytics by team.

Setup

Team Creation

Create teams from the teams page and add members.

Usage

Issue Assignment

Issues can be assigned to both a team and a specific individual.

Set up assignment strategies to automatically assign issues to individual members of a team. When an issue is assigned to a team, the individual owner of the issue can be determined by an assignment policy.

Round Robin

Rotate between each team member equally when assigning issues.

Recurring

Set up a daily or weekly repeating schedule. Based on the time of day, issues that are assigned to a team will fall onto the appropriately individual’s plate.