Custom Fields
Set up custom fields to add structured data to your issues, accounts, and contacts.
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Set up custom fields to add structured data to your issues, accounts, and contacts.
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Was this helpful?
Custom fields on objects in Pylon allow you to store additional custom data on each object. They can be filled in manually, synced from your CRM, autofilled with AI, set via. APIs or workflows, or filled via. end user submission. You can configure them in Settings > Pylon in the "Account Fields", "Contact Fields", and "Issue Fields" pages.
Custom fields can be used across the product in views, analytics, triggers, macros, and more.
Pylon supports the following custom field types:
Text
Number
Decimal
Select
Multi-select
Boolean
Date
User
URL
Datetime
Custom fields can be manually filled from their individual record pages.
Issue fields: filled in via. the issue sidebar.
Account fields: filled in via. the accounts page.
Contact fields: filled in via. the contacts page.
Custom fields can be autofilled using AI to reduce manual work.
Account and contact custom fields can be synced directly from your CRM. Multiple times a day these values will be updated from the latest data in your CRM.
To enable this, you should connect your CRM via the Apps Directory. More details can be found in the CRMarticles.
Use our PATCH /issues, PATCH /contacts, and PATCH /accounts API endpoints in order to set custom field values via. API.
For issues raised from the Chat Widget, our JavaScript API can set custom field values on issue submission.
Use the "Set custom field value" action on a trigger or macro in order to programmatically fill a custom field value.
Use Ticket Forms, collect data directly in Slack, or allow customers to set fields via. the customer portal to populate custom field values based on user input.
Fields with a by their name are fields that are fields that are being automatically filled via. AI.
