Resources

Connect resources that Pylon's AI features can reference when answering questions.

Pylon's AI features, including Assist Agent, Copilot for issues, Support Agent, and federated search, benefit from access to more information.

By default, they have access to your past Pylon issues and your Pylon Knowledge base. Make them even more powerful by connecting any external sources of knowledge you have!

Setup

1. Go to Resources in Settings and click Import Data.

2. Select a method of importing data and follow the instructions.

• Your Pylon knowledge base and past issues will be enabled by default and reindexed live

• Public URLs to individual webpages or a base url to crawl that will be reindexed every 7 or 30 days depending on your Pylon plan. Examples may include:

  • Public-facing documentation not hosted by Pylon

  • Public Google docs

  • Public GitHub repos

  • Your marketing website or pricing page

• Give Pylon a few moments to automatically scrape and index all your content

This data is now available to power all your AI features!

Import methods

• Import from URLs: crawl a public website or import a list of specific URLs.

• Import from file: upload resources directly. Supported files include PDFs up to 100 pages, text files such as CSV, JSON, and Markdown, and images.

• Import from code: import a public GitHub repository.