# Test

## Custom Chat

Simulate an interaction with the AI and see how it handles different questions. Either choose from one of the sample questions or ask a question directly. 

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2FdIzYezXMyqjxCdEiJTcc%2Fplayground_single.gif?alt=media&#x26;token=d23be15e-6a6b-4d1d-b013-99c0c5bf985c" alt="" width="563"><figcaption></figcaption></figure>

To test agent behavior for a specific customer or channel, you can select your desired values for Channel, Account, and Contact.

## Existing Issues <a href="#supported-knowledge-sources" id="supported-knowledge-sources"></a>

Create a set of test cases of past issues to run your AI agent against to see how it would have performed on a set of old issues.

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2FsNwmNy4Hw6Sa58jimrba%2FCleanShot%202025-06-05%20at%2016.59.51.png?alt=media&#x26;token=571b50b6-077f-4074-a770-e6efbba68a04" alt=""><figcaption></figcaption></figure>