Test
Testing makes sure you can be confident your AI Agent will behave as you want it to.
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Testing makes sure you can be confident your AI Agent will behave as you want it to.
Last updated
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Simulate an interaction with the AI and see how it handles different questions. Either choose from one of the sample questions or ask a question directly.
To test agent behavior for a specific customer or channel, you can select your desired values for Channel, Account, and Contact.
Create a set of test cases of past issues to run your AI agent against to see how it would have performed on a set of old issues.
