# Articles & Collections

## Articles

Articles each have their own URL with a customizable slug. For more information on writing articles, see the [editor](https://docs.usepylon.com/pylon-docs/knowledge-base/articles-and-collections/editor "mention") section.

### Visibility

You have fine-grained control of the visibility of articles. Articles can be:

**Public**: Visible to everyone

**Customer**: Available to logged-in customers. You can optionally specify properties that viewers must meet to view the article. For example, specifying they must be on the Enterprise tier or part of a certain account can help you create articles tailored to only relevant segments of your customer base.

**Internal**: Only visible to users on your team (but not to AI Agents)

**AI Agent Only:** Visible to your team + AI Agents, but not visible to customers

<div data-full-width="false"><figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2F21INs1P7eGkDSkmrsZsb%2FScreenshot%202025-06-03%20at%206.26.22%E2%80%AFPM.png?alt=media&#x26;token=8441608c-5e9d-4982-b606-683f45b156b7" alt=""><figcaption></figcaption></figure></div>

Articles can also be set to be hidden -- this hides public/customer articles in the search for everyone but your team, but makes them accessible via a direct link. This is particularly useful for upcoming features that aren't released yet, or workarounds/setup that you don't want to draw too much attention to.

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2Fg3aTEAyOwvMMRlvAqXXh%2FScreenshot%202025-06-03%20at%206.28.35%E2%80%AFPM.png?alt=media&#x26;token=eff51505-ca01-4ae8-b2c8-d72f8e4d70e8" alt=""><figcaption></figcaption></figure>

### Version History

Every time an article is published, it creates a new version. This allows you to review any changes made, or to revert to a historical version of the article at any time.

### Feedback

Articles by default come with embedded feedback collection. On the bottom of each article is a place for viewers to leave a 1-5 rating and free form feedback about the article.&#x20;

You can view the submitted feedback in the "Performance" tab of the Knowledge Base configuration or set up Slack notifications for new feedback submissions in the Notifications tab.

## Collections

Collections are folders that contain articles or other collections. Each has their own URL, with options to customize the URL slug and icon for a collection on its settings page. You can also set visibility rules that will apply to all articles within that collection.

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2F4iHlsCOBjeLobLUzJb5o%2FCleanShot%202024-12-07%20at%2021.01.20.png?alt=media&#x26;token=322b8a1b-e284-41a8-ab77-e34ec31bbd5b" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
You can create multiple separate knowledge bases by using articles and collections. This can be especially useful if you have different tiers of your product or well-defined sets of users with different product needs
{% endhint %}