Functionality
Customize the behavior of your Chat Widget
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Customize the behavior of your Chat Widget
Last updated
Was this helpful?
Was this helpful?
Within the chat configuration page, you can:
Show different quick links to different users based on properties about them
Hide or show the chat functionality to different users based on properties about them
Hide or show the chat functionality when outside your support hours
Allow users to search for and view knowledge base content directly inside your app.
Embed your Ticket Forms directly into your chat to allow users to submit async requests. Customize which tickets forms are visible to a user based on user or account properties.
Set chats to sync to Slack, so you can view and respond to customer chats directly from Slack. This will bidirectionally sync messages, files, reactions, etc to and from the chat in real-time.
You can also have the chats sync directly to your shared channel with the customers. This allows their whole team to have visibility into questions being asked and your level of support 🙂