Overview
AI Agents can deflect customer questions using content, gather internal context for your team, and take action.
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AI Agents can deflect customer questions using content, gather internal context for your team, and take action.
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You can think about AI Agents as an extension of your team, users who can be assigned to issues. They can be used for many things, including:
Handling of questions based on knowledge base or documentation content
Initial information collection from customer
Gathering of context internally for your team
End-to-end resolution of issue
You can use AI Agents to attempt to automate the pieces of your workflow you want to - expect it to be an iterative process to identify the best workflows to automate, and to build your skills in instructing the agent.