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  1. Platform

Ask AI

Get all your questions about customers answered!

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Last updated 1 month ago

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Connect Training Data that is outside of Pylon to give Ask AI access to more resources!

Ask AI is a general purpose AI chat that can help you and your team answers all the questions you might have about your existing data.

  • Browsable citations help you understand exactly where answers are coming from, so the results are never a black box

  • Search history allows you to access your past queries

  • Shareable searches let others continue to ask their own follow up questions after you send them your results

  • Dynamic values allow you to understand how your query was interpreted by the AI

Use Cases

Teammate Onboarding

Use Ask AI to answer questions about your product:

  • How does x feature work?

  • Do we support x?

Product Feedback

Use Ask AI to gather product feedback or inform customer evidence on product specs:

  • We launched x feature in beta last week, what has been all the feedback we've gotten about it?

  • What are examples of customers asking about x feature?

Support Trends

Use Ask AI to summarize themes of issues for the rest of your team:

  • Summarize common topics for bugs over the last week

  • What are all the bug reports about x feature?

  • List all interactions where the customer was very dissatisfied

Account Management

Use Ask AI before stepping into a customer call:

  • Summarize what has been going on with x customer in the last month

  • Did x customer ever ask for y feature?

Analytics

Use Ask AI to get quick answers to analytical questions:

(It's )
(It's )
this feature
this feature