# Ask AI

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Connect [training-data](https://docs.usepylon.com/pylon-docs/platform/training-data "mention") that is outside of Pylon to give Ask AI access to more resources!
{% endhint %}

Ask AI is a general purpose AI chat that can help you and your team answers all the questions you might have about your existing data.

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2FC5HmsZcMcDVSAduuI9d4%2Fask%20ai%20for%20docs.gif?alt=media&#x26;token=bf40ad82-d942-4dba-ab10-838ec1e975a9" alt=""><figcaption></figcaption></figure>

* Browsable citations help you understand exactly where answers are coming from, so the results are never a black box
* Ask history allows you to access your past queries via search
* Shareable searches let others continue to ask their own follow up questions after you send them your results
* Dynamic values allow you to understand how your query was interpreted by the AI

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2FQPsv2E9suV9uDbv7HNdX%2FCleanShot%20Feb%2022%202025%20(4).png?alt=media&#x26;token=6f33aec7-e282-4df6-bbcf-59ffb9e3f24e" alt=""><figcaption></figcaption></figure>

## Use Cases

#### Teammate Onboarding

Use Ask AI to answer questions about your product:

* How does x feature work?
* Do we support x?

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2Fo1P09QdXDhC8C7jUTo1n%2FCleanShot%202024-12-17%20at%2000.40.20%402x.png?alt=media&#x26;token=8b252816-94aa-4444-aeab-4e5677767b73" alt=""><figcaption><p>(It's <a href="../../knowledge-base/articles-and-collections/copilot#article-generation">this feature</a>)</p></figcaption></figure>

#### Product Feedback

Use Ask AI to gather product feedback or inform customer evidence on product specs:

* We launched x feature in beta last week, what has been all the feedback we've gotten about it?
* What are examples of customers asking about x feature?

#### Support Trends

Use Ask AI to summarize themes of issues for the rest of your team:

* Summarize common topics for bugs over the last week
* What are all the bug reports about x feature?
* List all interactions where the customer was very dissatisfied

#### Account Management

Use Ask AI before stepping into a customer call:

* Summarize what has been going on with x customer in the last month
* Did x customer ever ask for y feature?

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2FmIiKzCMcFtp85JX6oyF2%2FCleanShot%202024-12-17%20at%2000.34.44%402x.png?alt=media&#x26;token=28aa0510-afee-4e44-8c7b-05a5bd210c4f" alt=""><figcaption><p>(It's <a href="../support-workflows/issues/copilot">this feature</a>)</p></figcaption></figure>

**Analytics**

Use Ask AI to get quick answers to analytical questions:

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2FjnEfPd7vKGJb1EhBGZNc%2FCleanShot%202025-04-27%20at%2012.41.48.png?alt=media&#x26;token=07a0c845-6d06-49f6-b82b-c02847b9ffdb" alt=""><figcaption></figcaption></figure>