AI Support

Deflect common questions directly with your documentation

AI Support automatically suggests knowledge base articles based on a customer questions. It leverages the recent and seemingly magical advances in generative AI to match customer questions with what you’ve already written up in your documentation.

​Expectation Setting

AI agents are only as good as the content you provide them. This means having lots of specific knowledge base content is the best predictor of whether your AI

​Supported Knowledge Sources

We built AI Support to be able to crawl any publically accessible website. That means regardless of where your content (documentation, pricing page, etc) sits, we’ll be able to work with it. We will also be able to read natively from your Pylon Knowledge Base.

​How it Works

When a customer asks a question that gets turned into a support ticket, if AI Support has high confidence that the documentation has the solution, it will post the suggested documentation links.

The customer or you can then mark whether the suggested documentation solved the problem or not.