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Send outbound message to your customers.
Broadcasts let you send announcements, campaigns, or updates to a segment of your customer base at once. Whether you’re sharing a new product feature, upcoming webinar, or giving advance notice about scheduled downtime, Broadcasts help you communicate clearly and track engagement across your customer base.
Feature Launches
Announce new capabilities with links to docs or release notes
Event Announcements
Share info about upcoming webinars or conferences and track link clicks and engagement for followups
Outage Notifications
Proactively notify customers about planned or planned downtime
Surveys and Feedback
Distribute NPS surveys or feature request forms
Use audience filters wisely
Filter by Account Ownership or Custom Fields to target the right audience.
Preview before sending
Always send yourself or your team a preview to check formatting and tone.
Track engagement
Use the Broadcasts Page to view replies, reactions, and link clicks. You can also pipe live engagement summaries into Slack to let your team follow along in real-time.
Avoid broadcast fatigue
Broadcast take up space in your Slack and Teams channels - be concise and only send for important notifications to avoid fatigue
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