# Broadcasts ## Overview Broadcasts let you send announcements, campaigns, or updates to a segment of your customer base at once. Whether you’re sharing a new product feature, upcoming webinar, or giving advance notice about scheduled downtime, Broadcasts help you communicate clearly and track engagement across your customer base. *** ## Setup {% embed url="" fullWidth="true" %} *** ## Use cases * Feature Launches * Announce new capabilities with links to docs or release notes * Event Announcements * Share info about upcoming webinars or conferences and track link clicks and engagement for followups * Outage Notifications * Proactively notify customers about planned or planned downtime * Surveys and Feedback * Distribute NPS surveys or feature request forms *** ## Best practices * Use audience filters wisely * Filter by *Account Ownership* or [custom-fields](https://docs.usepylon.com/pylon-docs/platform/custom-fields "mention") to target the right audience. * Preview before sending * Always send yourself or your team a preview to check formatting and tone. * Track engagement * Use the [Broadcasts Page](https://app.usepylon.com/broadcast) to view replies, reactions, and link clicks. You can also pipe live engagement summaries into Slack to let your team follow along in real-time. * Avoid broadcast fatigue * Broadcast take up space in your Slack and Teams channels - be concise and only send for important notifications to avoid fatigue --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.usepylon.com/pylon-docs/getting-started/pylonboarding/broadcasts.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.