Issue Views

Organize your work with issue views.

Views in your Pylon Dashboard

Overview

Views in Pylon help you organize and manage customer conversations across Slack, email, in-app chat, and more. With Views, you can:

  • Focus on what matters most by filtering Issues and Tickets by status, priority, assignee, or source

  • Create team dashboards tailored to specific functions or workflows

  • Support triage at scale by visualizing queues clearly

  • Personalize your day with saved filters and layouts for your role

  • Standardize processes across support and success teams

Whether you’re managing hundreds of issues a day or just want a cleaner workflow, Views help you stay focused.


Setup


Use cases

  • Individual Queue

    • A Kanban view filtered by Assignee = Current User to see all of your issues

  • Support Queue

    • A List view filtered by Team = Support, sorted by priority for quick triage.

  • Feature Requests


Best practices

  • Start simple

    • Begin with a few broad views filtered down by team, account owner, or assignee

  • Hide extra views

    • Hide views that you don't use

  • Use sharing wisely

    • Keep views private by default, but share important ones to drive alignment across teams.


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