Issue Views
Organize your work with issue views.

Overview
Views in Pylon help you organize and manage customer conversations across Slack, email, in-app chat, and more. With Views, you can:
Focus on what matters most by filtering Issues and Tickets by status, priority, assignee, or source
Create team dashboards tailored to specific functions or workflows
Support triage at scale by visualizing queues clearly
Personalize your day with saved filters and layouts for your role
Standardize processes across support and success teams
Whether you’re managing hundreds of issues a day or just want a cleaner workflow, Views help you stay focused.
Setup
Use cases
Individual Queue
A Kanban view filtered by
Assignee = Current User
to see all of your issues
Support Queue
A List view filtered by
Team = Support
, sorted by priority for quick triage.
Feature Requests
A view filtered to
Question Type = Feature Request
to view issues AI labeled as feature requests
Best practices
Start simple
Begin with a few broad views filtered down by team, account owner, or assignee
Hide extra views
Hide views that you don't use
Use sharing wisely
Keep views private by default, but share important ones to drive alignment across teams.
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