Chat Widget
Deliver real-chat support and self-service directly inside your product.
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Deliver real-chat support and self-service directly inside your product.
Last updated
Was this helpful?
Pylon’s Chat Widget lets you deliver fast, contextual support directly inside your product. It’s designed to meet users where they are, while giving your team the automation, structure, and reporting you need to manage support at scale.
In-product enablement
Allow users to ask questions and get answers directly in your product. Add AI as a first line of defense. Use the JavaScript APIto customize behavior.
Structured ticket submission
Let users open structured requests via embedded forms if support is not available.
Customize branding and appearance
Use your brand colors
Use forms for common, structured requests like bug reports or feature feedback
Differentiated support experience
Show or hide the widget or ability to chat based on user properties like tier or stage
Display different quick links for users using different parts of the product
Customize with JavaScript API
Toggle the chat when the user clicks a "Need Help" button within your UI
Autofill the user's first message based on an error they ran into
Embed custom metadata from the page to make resolution easier for your team
Sync to Slack for smaller teams
Sync chats to Slack to respond to customers and get visibility directly in Slack
Monitor chat performance in Analytics to understand response times, AI deflection rate, and customer experience
