# Jira

## Setup <a href="#setup" id="setup"></a>

Click into the App Directory from your Pylon dashboard and then click on the Jira integration to view setup instructions.

## Creating Jira Tickets <a href="#creating-tickets" id="creating-tickets"></a>

You can create an issue via the Kanban board or via the triage channel.

1. Via Kanban: From a Pylon issue, you’ll see a Jira Details module in the sidebar. Select the project you’d like to create the ticket in, and click Create.

<figure><img src="https://mintlify.s3-us-west-1.amazonaws.com/pylon/images/product-ticketing-create-or-search.png" alt=""><figcaption></figcaption></figure>

2. Via Triage channel: when conversational tickets are posted in your triage channel and product ticketing is enabled, you’ll see a `Create Ticket 📦` button.

Clicking it will allow you to select with JIRA project to create the issue in, along with a pre-filled AI generated title.

<figure><img src="https://mintlify.s3-us-west-1.amazonaws.com/pylon/images/linear-2.png" alt=""><figcaption></figcaption></figure>

### Linking Jira Tickets <a href="#try-it-out" id="try-it-out"></a>

You can also search for a Jira ticket by identifier or keywords, or directly paste in a link to the ticket.

### Inside Pylon

Comments in Jira sync as internal notes to Pylon and comments on the Jira internal thread from Pylon sync back to Jira as comments on the ticket.

<figure><img src="https://mintlify.s3-us-west-1.amazonaws.com/pylon/images/product-ticketing-jira-message.png" alt=""><figcaption></figcaption></figure>

In addition, when a Jira ticket is completed, the Pylon issue receives a notification and gets moved to "On You", letting you know to tell the customer about completed change.

<figure><img src="https://mintlify.s3-us-west-1.amazonaws.com/pylon/images/product-ticketing-jira-done.png" alt=""><figcaption></figcaption></figure>

### Customizing Status Syncing

You can customize how Jira ticket status changes affect your Pylon issues using Triggers. Select ticket source via drop down based on your integration.&#x20;

<figure><img src="/files/UEh3iQWrhqCcOZ54yI0D" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.usepylon.com/pylon-docs/integrations/ticketing/jira.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.