GitHub Issues
Link customer issues in Pylon to issues in GitHub
Last updated
Link customer issues in Pylon to issues in GitHub
Last updated
Click into the App Directory from your Pylon dashboard and then click on the GitHub integration to view setup instructions.
You can create an issue via the Kanban board or via the triage channel.
Via Kanban: From a Pylon issue, you’ll see a Github Details module in the sidebar. Select the team you’d like to create the ticket in, and click Create.
Via Triage channel: when conversational tickets are posted in your triage channel and product ticketing is enabled, you’ll see a Create Ticket 📦 button.
Clicking it will allow you to select with Github project to create the issue in, along with a pre-filled AI generated title.
Clicking it will allow you to select with Github repo to create the issue in, along with a pre-filled AI generated title.
After clicking Create you’ll now see a link to the Github Issue.
The created Github Issue will include a link to the Slack conversation.
You can also search for a GitHub issue by keywords or identifier, or directly paste in a link to the issue.
Comments in GitHub sync as internal notes to Pylon.
In addition, when a GitHub issue is completed, the Pylon issue receives a notification and gets moved to "On You", letting you know to tell the customer about completed change.
