# GitHub Issues

## [​](https://docs.usepylon.com/product-ticketing/github#setup)Setup <a href="#setup" id="setup"></a>

Click into the App Directory from your Pylon dashboard and then click on the GitHub integration to view setup instructions.

## [​](https://docs.usepylon.com/product-ticketing/github#usage)Usage <a href="#usage" id="usage"></a>

## [​](https://docs.usepylon.com/product-ticketing/github#creating-tickets)Creating GitHub Issues <a href="#creating-tickets" id="creating-tickets"></a>

You can create an issue via the Kanban board or via the triage channel.

1. Via Kanban: From a Pylon issue, you’ll see a Github Details module in the sidebar. Select the team you’d like to create the ticket in, and click Create.

<figure><img src="https://mintlify.s3-us-west-1.amazonaws.com/pylon/images/product-ticketing-create-or-search.png" alt=""><figcaption></figcaption></figure>

2. Via Triage channel: when conversational tickets are posted in your triage channel and product ticketing is enabled, you’ll see a `Create Ticket 📦` button.

Clicking it will allow you to select with Github project to create the issue in, along with a pre-filled AI generated title.

<figure><img src="https://mintlify.s3-us-west-1.amazonaws.com/pylon/images/gh-1.png" alt=""><figcaption></figcaption></figure>

Clicking it will allow you to select with Github repo to create the issue in, along with a pre-filled AI generated title.

<figure><img src="https://mintlify.s3-us-west-1.amazonaws.com/pylon/images/gh-2.png" alt=""><figcaption></figcaption></figure>

After clicking `Create` you’ll now see a link to the Github Issue.

<figure><img src="https://mintlify.s3-us-west-1.amazonaws.com/pylon/images/gh-3.png" alt=""><figcaption></figcaption></figure>

The created Github Issue will include a link to the Slack conversation.

<figure><img src="https://mintlify.s3-us-west-1.amazonaws.com/pylon/images/gh-4.png" alt=""><figcaption></figcaption></figure>

### Linking GitHub Issues <a href="#try-it-out" id="try-it-out"></a>

You can also search for a GitHub issue by keywords or identifier, or directly paste in a link to the issue.

### Inside Pylon

Comments in GitHub sync as internal notes to Pylon and comments on the GitHub internal thread from Pylon sync back to GitHub as comments on the ticket.

In addition, when a GitHub issue is completed, the Pylon issue receives a notification and gets moved to "On You", letting you know to tell the customer about completed change.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.usepylon.com/pylon-docs/integrations/ticketing/github-issues.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.