GitHub Issues

Link customer issues in Pylon to issues in GitHub

​Setup

Click into the App Directory from your Pylon dashboard and then click on the GitHub integration to view setup instructions.

​Usage

​Creating GitHub Issues

You can create an issue via the Kanban board or via the triage channel.

1. Via Kanban: From a Pylon issue, you’ll see a Github Details module in the sidebar. Select the team you’d like to create the ticket in, and click Create.

2. Via Triage channel: when conversational tickets are posted in your triage channel and product ticketing is enabled, you’ll see a Create Ticket 📦 button.

Clicking it will allow you to select with Github project to create the issue in, along with a pre-filled AI generated title.

Clicking it will allow you to select with Github repo to create the issue in, along with a pre-filled AI generated title.

After clicking Create you’ll now see a link to the Github Issue.

The created Github Issue will include a link to the Slack conversation.

Linking GitHub Issues

You can also search for a GitHub issue by keywords or identifier, or directly paste in a link to the issue.

Inside Pylon

Comments in GitHub sync as internal notes to Pylon.

In addition, when a GitHub issue is completed, the Pylon issue receives a notification and gets moved to "On You", letting you know to tell the customer about completed change.