Feature Requests

post

Search or list feature requests. Optionally filter by query string, request_statuses, and/or account_ids

Rate limit: 20 requests per minute

Authorizations

bearerAuth

AuthorizationstringRequired

Authorization: Bearer

Body

application/json

account_idsstring[]Optional

Filter by one or more account IDs. Returns only feature requests with evidence linked to any of the given accounts.

limitinteger · int64Optional

The maximum number of feature requests to return. Defaults to 100, max 1000.

querystringOptional

A search query string for semantic and keyword matching. If omitted, all feature requests are returned (subject to other filters and limit).

request_statusesstring[]Optional

Filter by one or more request statuses. Each value can be one of new, in_progress, closed, archived.

Responses

200Success

application/json

request_idstringOptional

400Error

application/json

404Error

application/json

500Error

application/json

post

/feature-requests/search

HTTPcURLJavaScriptPython

POST /feature-requests/search HTTP/1.1
Host: api.usepylon.com
Authorization: Bearer YOUR_SECRET_TOKEN
Content-Type: application/json
Accept: */*
Content-Length: 77

{
  "account_ids": [
    "text"
  ],
  "limit": 1,
  "query": "text",
  "request_statuses": [
    "text"
  ]
}

{
  "data": [
    {
      "account_ids": [
        "text"
      ],
      "created_at": "text",
      "custom_fields": {
        "ANY_ADDITIONAL_PROPERTY": {
          "slug": "text",
          "value": "text",
          "values": [
            "text"
          ]
        }
      },
      "description": "text",
      "evidence_count": 1,
      "id": "text",
      "request_status": "text",
      "title": "text",
      "updated_at": "text"
    }
  ],
  "request_id": "text"
}

patch

Update a feature request's request_status or custom fields

Rate limit: 20 requests per minute

Authorizations

bearerAuth

AuthorizationstringRequired

Authorization: Bearer

Path parameters

idstringRequired

The ID of the feature request to update.

Body

application/json

request_statusstringOptional

The new request status. Can be one of new, in_progress, closed, archived.

Responses

200Success

application/json

request_idstringOptional

400Error

application/json

404Error

application/json

500Error

application/json

patch

/feature-requests/{id}

HTTPcURLJavaScriptPython

PATCH /feature-requests/{id} HTTP/1.1
Host: api.usepylon.com
Authorization: Bearer YOUR_SECRET_TOKEN
Content-Type: application/json
Accept: */*
Content-Length: 92

{
  "custom_fields": [
    {
      "slug": "text",
      "value": "text",
      "values": [
        "text"
      ]
    }
  ],
  "request_status": "text"
}

{
  "data": {
    "created_at": "text",
    "custom_fields": {
      "ANY_ADDITIONAL_PROPERTY": {
        "slug": "text",
        "value": "text",
        "values": [
          "text"
        ]
      }
    },
    "description": "text",
    "evidence": [
      {
        "account_id": "text",
        "source_id": "text",
        "source_type": "text",
        "summary": "text"
      }
    ],
    "evidence_count": 1,
    "id": "text",
    "request_status": "text",
    "title": "text",
    "updated_at": "text"
  },
  "request_id": "text"
}

delete

Delete a feature request

Rate limit: 20 requests per minute

Authorizations

bearerAuth

AuthorizationstringRequired

Authorization: Bearer

Path parameters

idstringRequired

The ID of the feature request to delete.

Responses

200Success

application/json

request_idstringOptional

400Error

application/json

404Error

application/json

500Error

application/json

delete

/feature-requests/{id}

HTTPcURLJavaScriptPython

DELETE /feature-requests/{id} HTTP/1.1
Host: api.usepylon.com
Authorization: Bearer YOUR_SECRET_TOKEN
Accept: */*

{
  "request_id": "text"
}

get

Get a feature request by ID. Pass fetch_evidence=true to include the list of evidence items (customer issues and call recordings linked to this request)

Rate limit: 60 requests per minute

Authorizations

bearerAuth

AuthorizationstringRequired

Authorization: Bearer

Path parameters

idstringRequired

The ID of the feature request to fetch.

Query parameters

fetch_evidencebooleanOptional

Whether to include evidence items in the response. Defaults to false.

Responses

200Success

application/json

request_idstringOptional

400Error

application/json

404Error

application/json

500Error

application/json

get

/feature-requests/{id}

HTTPcURLJavaScriptPython

GET /feature-requests/{id} HTTP/1.1
Host: api.usepylon.com
Authorization: Bearer YOUR_SECRET_TOKEN
Accept: */*

{
  "data": {
    "created_at": "text",
    "custom_fields": {
      "ANY_ADDITIONAL_PROPERTY": {
        "slug": "text",
        "value": "text",
        "values": [
          "text"
        ]
      }
    },
    "description": "text",
    "evidence": [
      {
        "account_id": "text",
        "source_id": "text",
        "source_type": "text",
        "summary": "text"
      }
    ],
    "evidence_count": 1,
    "id": "text",
    "request_status": "text",
    "title": "text",
    "updated_at": "text"
  },
  "request_id": "text"
}