# Internal Threads

Give your team visibility into customer issues directly in Slack and capture internal discussions as well as take quick actions.

All conversations are posted into the channel and when conversations stay up to date with the correct status and latest message preview.

Company logos of your prospect and customer accounts are used to make the feed more visually appealing and readable.

<figure><img src="https://mintlify.s3-us-west-1.amazonaws.com/pylon/images/triage-channel-full-2.png" alt=""><figcaption></figcaption></figure>

## Quick Actions <a href="#marking-as-closed" id="marking-as-closed"></a>

* Set status
* Assign to a person
* Follow a ticket (receive future notifications)
* Tie the issue to an [engineering ticket](/pylon-docs/integrations/ticketing.md) via. an integration

<figure><img src="/files/EikcJmlZ1Wb9nUeUCptz" alt=""><figcaption></figcaption></figure>

Once closed, the conversation will collapse and show the `Closed` status.

<figure><img src="/files/yGXKaEKTUw5CuhOwq1f0" alt=""><figcaption></figcaption></figure>

## Internal Discussion <a href="#discussing-issues-internally" id="discussing-issues-internally"></a>

Any conversation that occurs in Slack is synced as internal notes onto the Pylon issue.

<figure><img src="https://mintlify.s3-us-west-1.amazonaws.com/pylon/images/ticket-discussion-2.png" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.usepylon.com/pylon-docs/integrations/chat/slack/editor.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.