Internal Threads
Internal discussions for customer conversations in Slack
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Internal discussions for customer conversations in Slack
Last updated
Was this helpful?
Give your team visibility into customer issues directly in Slack and capture internal discussions as well as take quick actions.
All conversations are posted into the channel and when conversations stay up to date with the correct status and latest message preview.
Company logos of your prospect and customer accounts are used to make the feed more visually appealing and readable.
Set status
Assign to a person
Follow a ticket (receive future notifications)
Tie the issue to an engineering ticket via. an integration
Once closed, the conversation will collapse and show the Closed
status.
Any conversation that occurs in Slack is synced as internal notes onto the Pylon issue.