# Internal Threads

Give your team visibility into customer issues directly in Slack and capture internal discussions as well as take quick actions.

All conversations are posted into the channel and when conversations stay up to date with the correct status and latest message preview.

Company logos of your prospect and customer accounts are used to make the feed more visually appealing and readable.

<figure><img src="https://mintlify.s3-us-west-1.amazonaws.com/pylon/images/triage-channel-full-2.png" alt=""><figcaption></figcaption></figure>

## Quick Actions <a href="#marking-as-closed" id="marking-as-closed"></a>

* Set status
* Assign to a person
* Follow a ticket (receive future notifications)
* Tie the issue to an [engineering ticket](https://docs.usepylon.com/pylon-docs/integrations/ticketing) via. an integration

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2FL4VlmSGmtZpGlh72V2IN%2FCleanShot%202025-01-21%20at%2018.21.01%402x.png?alt=media&#x26;token=a1baf91d-95eb-4cb3-8452-dca95e3ae872" alt=""><figcaption></figcaption></figure>

Once closed, the conversation will collapse and show the `Closed` status.

<figure><img src="https://982123570-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9hXBoCTTNw5flARlUVJf%2Fuploads%2F9jEoqXZZIIP0i9vdRi2C%2FCleanShot%202025-01-21%20at%2018.23.45%402x.png?alt=media&#x26;token=0af42136-1593-4aee-a028-1d39e1d27b84" alt=""><figcaption></figcaption></figure>

## Internal Discussion <a href="#discussing-issues-internally" id="discussing-issues-internally"></a>

Any conversation that occurs in Slack is synced as internal notes onto the Pylon issue.

<figure><img src="https://mintlify.s3-us-west-1.amazonaws.com/pylon/images/ticket-discussion-2.png" alt=""><figcaption></figcaption></figure>