Editor

How to use Pylon's WYSIWG editor to write knowledge base content

Pylon's knowledge base editor is a "what you see if what you get" (WYSIWG) style editor. This means your customers will see content exactly as you type it.

Content is added in the form of blocks, which are individual elements in the article. Blocks can be dragged around to reorder them or deleted.

To get started, type / in your knowledge editor to see what blocks are available.

The knowledge base editor also supports markdown-style syntax. For example, you can type "#" to start a Header 1, ">" to start a blockquote, etc.

Blocks

Currently supported blocks in Pylon's article editor are:

• All common rich text like bolds, italics, underline, strikethrough, inline code, links, etc.

• Headers, with 3 different sizes

• Text justification

• Numbered and bulleted lists

• Accordions

• Callouts, with customizable icon and color

• Code blocks

  • Tabs with filenames and syntax highlighting in 20+ languages

• Blockquotes

• Native relative links to other knowledge base pages

• Tables, with header rows and colored cells

• Inline images, with resizing, justification options, captions, alt text, etc. options

• Embedded videos, like Loom and YouTube

• Embedded downloadable files

• Custom embeds, like Scribe and Arcade (or any site that supports embeds)

• Horizontal dividers

• Internal notes, special content that is only visible when your team member is viewing the article

While typing in a block, you can highlight text for options to edit that text's format within the block or add links. You can also press the + key to add a relative link to another article in your KB.