Required and Conditional Fields
Require fields must be filled out by your agents and conditionally show fields based on fields.
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Require fields must be filled out by your agents and conditionally show fields based on fields.
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Require a field must be filled in upon any condition from closing a ticket to setting a field to assigning an issue. This is useful for making sure every issue is labeled so you can have accurate analytics downstream as you grow your team.
Conditionally show (and require!) fields based on another field. Useful for showing extra fields based on whether an issue is a bug or a feature request. Also use this for conditionally showing nested fields like a Sub-Product Area based on Product Area.
