Required and Conditional Fields

Different field types allow you to collect only the information relevant to the current Issue you're editing.

Required Fields

Required fields must be filled in to save any change to an issue, from closing tickets to setting fields or assigning an issue. This is useful for making sure every issue is labeled for accurate analytics downstream as you grow your team. The set required fields will be applied on the issues page.

Visibility Conditions

Conditionally show (and require!) fields based on the values in another field. For issues, this is useful for showing extra fields to gather information in different conditions (i.e. different details are needed for bugs vs. feature requests). Visibility conditions can also be used to conditionally show nested fields, such as a Sub-Product Area that shows only when a Product Area is provided.

For accounts, use visibility conditions to selectively show fields based on the tier of customer or which products they have bought.