User Status

Allow users to set their status to active, busy, our out of office

Statuses

Users can be one of three statuses: Active, Away, or Out of Office.

Setting Status

Users can set their status by clicking their profile and then selecting Change status. Depending on the status they select, they will have additional options they can configure, like how long they will be in that status as well as whether to reassign their issues.

Admins can also set status on behalf of users from Settings > General > Users.

An assignee's status can also be used as a filter in triggers, views, etc. This can allow you to control specific behavior for workflows when a user is active/busy/out of office.

A non-active user (busy or out of office) by default will not get assigned to issues as part of your team assignment rules. This can be customized as part of setting the assignment rule!

Automatic User Status

User status can automatically switch between Active and Away via Support Hours. Assign or create a new support hours to individual users via Settings > General > Users or via Settings > General > Teams.

Once assigned a support hours schedule, users will automatically become Active during their enabled support hours, and will become Away after hours.

By default all new users will be assigned All Hours and will not automatically switch until a support hours has been selected.

Out of office can also be automatically synced via the Calendar integration on a per user basis