Setup
Link a Microsoft Teams Channel to Slack
Installing the app
-
Visit the Integrations Page and hit
Connect
under Microsoft Teams. -
Select your business account with Microsoft teams and complete the flow.
-
Once this is complete, schedule 15 minutes with the Pylon team to help install the app into your Teams instance.
Linking channels
Once the app is installed, you’ll need to link Teams channels with Pylon, similar to Slack channels.
- Create a new team by selecting
Create team
from the dropdown of your main Teams page. SelectFrom scratch
as your template andPublic
as the channel type. Since customers will only have visibility into channels created within the same team, it isn’t necessary to make the team private.
![](https://mintlify.s3-us-west-1.amazonaws.com/pylon/images/teams-create-team.png)
- Add Pylon to the Teams channel, first select
Manage team
from the dropdown on the team.
![](https://mintlify.s3-us-west-1.amazonaws.com/pylon/images/teams-setup-2.png)
- Select
Apps
thenGet more apps
. The app will be called your<Your Company> Team
and be in the section at the top of the page calledBuilt by your org
.
![](https://mintlify.s3-us-west-1.amazonaws.com/pylon/images/teams-setup-3.png)
- Click on the app (don’t click Open), select the dropdown next to the Open and select
Add to a team
and thenSet up a bot
.
![](https://mintlify.s3-us-west-1.amazonaws.com/pylon/images/teams-setup-4.png)
-
Create a new Slack channel and link the channel as a customer channel.
-
Map your newly created Teams channel with your newly created Slack channel from the Microsoft Teams page in Pylon.
![](https://mintlify.s3-us-west-1.amazonaws.com/pylon/images/teams-setup-1.png)
You’re done! Any messages you send in this Teams channel will now mirror into the corresponding Slack channel and any messages in the Slack channel will mirror to this Teams channel.