# Message Editor

The editor supports all forms of rich text, including:

* Bolding, italics, strikethrough, and links
* Inline code and multiline code blocks
* Emojis
* Mentions of teammates or customers
* Attachments

## Macros

Through the editor, you can also run [Macros](/pylon-docs/platform/macros.md) by clicking the :zap: icon in the text formatting toolbar or with the `m` keyboard shortcut. A macro can add templated pre-filled texted into the editor and also queue up a series of actions to be executed. 

<figure><img src="/files/2kvRIlydbRzo4qWjmp6M" alt="" width="563"><figcaption></figcaption></figure>

## Reply

Selecting `Reply` indicates that the message will go directly to the customer wherever they originally reached out to you.&#x20;

<figure><img src="/files/ImY0Ym5cCdUtppH1oxEH" alt="" width="375"><figcaption></figcaption></figure>

## Internal Note

Selecting `Note` indicates that the message will not be visible to the customer. Depending on your configured settings and integrations, the message will either only be visible in Pylon, or be visible in Pylon and posted to the issue thread in your [Internal Threads](/pylon-docs/integrations/chat/slack/editor.md).

<figure><img src="/files/BGmVcADoYFY43olEEGpy" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
You'll know you are leaving an internal note when the background changes color to yellow / orange.
{% endhint %}

## Scheduled Messages

Clicking the arrow next to the send button allows you to schedule replies and notes for the future. The time shown is in the time zone you have configured in your profile.

<figure><img src="/files/9Kjra1UVLoOgCqwPY4u4" alt=""><figcaption></figcaption></figure>

Scheduled messages are visible to all team members even before they're sent, and can be edited or canceled. You can find all your scheduled messages from the "Scheduled" view at the bottom of your Issues list in the left sidebar.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.usepylon.com/pylon-docs/support-workflows/issues/message-editor.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.