If you already have the Salesforce Service Integration installed, you can
Connect under Salesforce on the Integrations
- Visit the Integrations Page and hit
Authorizeon the Salesforce Authorization Page
Manageon the Salesforce Integration and Confirm the User Mapping is set correctly. The User Mapping allows us map Salesforce Users to Slack Users
Typefield on the Account object will sync to Pylon. Other fields on Account can be synced as well - let the Pylon team know which fields you’d like synced in your shared channel!