You can create an issue via the Kanban board or via the triage channel.
- Via Kanban: From a Pylon issue, you’ll see a JIRA Details module in the sidebar. Select the project you’d like to create the ticket in, and click Create.
- Via Triage channel: when conversational tickets are posted in your triage channel and product
ticketing is enabled, you’ll see a
Create Ticket 📦button.
Clicking it will allow you to select with JIRA project to create the issue in, along with a pre-filled AI generated title.
Try it Out
- Next try adding a message on the JIRA ticket. The message should show up as an internal note in Pylon.
- And finally, close the issue and see it resurface in the Waiting on You column. There should be a new internal note at the bottom of the thread bumping you to tell your customer.
Let us know if you have any feedback!